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Privacy Policy

Privacy Policy

Last updated: 20 October 2026

1. Who is responsible for your data

Phil Waterworth, trading as Wild One Media, is the data controller for the personal information described here and is based in the United Kingdom. I handle your data in line with the UK GDPR and the Data Protection Act 2018. Contact: info@wildonemedia.co.uk.

2. What I collect

  • Contact details: name, email address, phone number and delivery or billing address, when you enquire, book, register for a gallery or place an order.

  • Order information: what you bought, order dates and delivery details. Payment card details are handled by the payment provider and are not seen or stored by Wild One Media.

  • Photographs: images taken of you, your family, your pets or your event, held in galleries and my archive.

  • Gallery activity: which images you favourite, download or order, and the email address you use to access a gallery.

  • Technical data: IP address, device and browser type, and pages visited, collected through cookies and similar tools on Pixieset and my website.

  • Messages: emails or messages you send me.

3. How and why I use your data

  • Providing galleries, taking and fulfilling orders, delivering downloads

  • Sending order confirmations, delivery updates and support replies

  • Keeping accounting and tax records

  • Keeping images and records so I can reprint, resend or deal with queries

  • Using images in my portfolio, website and social media

  • Legitimate interests, or consent where the images feature people closely or you have asked me not to

  • Sending marketing emails about offers or new work

  • Improving the galleries and store, and preventing fraud.

I do not sell your personal data.

4. Who I share your data with

I share data only where needed to run the galleries and store:

  • Pixieset, which hosts the galleries and store and processes data on behalf of Wild One Media (see Pixieset's own privacy policy).

  • Payment providers that process your payment.

  • Print labs and couriers, who receive your name, delivery address and order details to make and deliver your products.

  • Email and website tools used to send order messages or newsletters.

  • Accountants and professional advisers, and authorities where the law requires.

Some of these providers are based outside the UK, including in the United States or Canada. Where that happens, I rely on safeguards such as the UK's approved transfer mechanisms or adequacy arrangements.

5. Cookies, retention and security

Cookies. Pixieset and my website use cookies and similar technologies to keep galleries working, remember your basket and understand how the site is used. Where cookies are not strictly necessary, you will be asked for consent and can change your choice through the cookie settings or your browser.

How long I keep data.

  • Order and accounting records: 6 years, as required for tax purposes.

  • Enquiry and booking messages: up to 3 years after our last contact.

  • Gallery images and client files: kept for as long as needed to serve you and handle reprints or queries, and deleted or archived when no longer needed.

  • Marketing contacts: until you unsubscribe.

Security. I use reputable, secure platforms and sensible precautions to protect your data, but no online service is completely secure. Please keep your gallery passwords safe.

6. Your rights and contacting me

Under UK data protection law you have the right to:

  • Ask for a copy of the personal data I hold about you.

  • Ask me to correct inaccurate data.

  • Ask me to delete your data, including images of you, where there is no good reason for me to keep it.

  • Object to or ask me to restrict how I use your data, including for portfolio use of images.

  • Withdraw consent at any time, for example by unsubscribing from marketing.

  • Ask for your data in a portable format where it applies.

To use any of these rights, email info@wildonemedia.co.uk. I will normally respond within one month. If you are unhappy with how I have handled your data, please tell me first so I can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

I may update this policy from time to time. The latest version is always the one published on my galleries and store.

© WILD ONE MEDIA